Resume

Operations Analyst and former Product Manager with 4+ years of experience translating data insights into strategic initiatives.

Experience

Uber - Uber Eats (A leading online food ordering and delivery platform operating in 45 countries)

• Feb 2023 - Aug 2023 • Taipei, Taiwan

Analyzed completion rates of trip types and client satisfaction scores using SQL, Tableau, and Excel to optimize user campaign incentives and enhanced delivery partner retention by 5% QoQ
Led sustainability initiatives partnering with the largest electric scooter provider in Taiwan, leading to 10% increase in sustainable online hours
Implemented demand forecasting and process automation in inventory management to reduce costs by 5%
Collaborated with cross-functional Agile teams to address operational challenges and executed safety initiatives

SoundOn Group (Taiwan's largest podcast platform offering hosting and content production services)

• Mar 2021 - May 2022 • Taipei, Taiwan

Led go-to-market strategies by aligning the product roadmap with cross-functional goals
Published podcast industry reports on 20+ new outlets, attracting 10,000+ downloads
Increased user acquisition through optimized digital media campaigns, resulting in 30% Daily Active User growth
Employed SQL and Tableau to assess user behavior, driving a 13% improvement in homepage click-through rates

ARPlanet (An IPO enterprise in Taiwan, dedicated to providing augmented and virtual reality solutions.)

• Dec 2020 - Mar 2021 • Taipei, Taiwan

Executed NCCU library's government tender to implement AR in multiple parts of the library, which contributed 20% of quarterly earnings.
Proposed augmented reality solutions to clients ranging from public units to semiconductor companies, and led crossfunction tasks to ensure project timeline.

9SPlay Entertainment Technology (A mobile games development and publishing company)

• Apr 2019 - Apr 2020 • Taipei, Taiwan

Optimized live-service game mechanics and pricing strategies, increasing paid user percentage by 15% and ARPPU by 40%
Presented daily, monthly, and quarterly data reports to communicate results
Coordinated with global development teams to implement seasonal in-game events

Initium Medium (Singapore-based digital media platform with over 33k paid subscriptions.)

• Jul 2018 - Oct 2018 • Taipei, Taiwan

Managed web and mobile product backlog and provided product requirements documents to developers.
Conducted EDA to find insights with data extracted from Google Play Console, App Store Connect, and Google Analytics, which increased feature engagement by 10%.

KK Company - KKBOX (Asia's leading music streaming service with over 12 million users)

• Aug 2017 - Jun 2018 • Taipei, Taiwan

Generated daily KPI reports of the KKBOX music streaming app with data extracted from Mixpanel and Firebase.
Contributed to the training of the song recognition machine learning model with data tagging.

Boston University Questrom School of Business • Sep 2023 - Jan 2025

Dean's Achievement Scholarship

National Taiwan University • Sep 2014 - Feb 2019